Help & Support

FAQs

Here you can find answers to frequently asked questions about the wegfinder app.

If your question is not here, please send us a message.

General Information 💡

How can I use the wegfinder app?
You can easily install the app on your smartphone via the Google Play Store or the Apple App Store. In order to buy public transport tickets or to rent e-scooters, bikes and cars, you need a credit or debit card.
Where can I use the wegfinder app?
You can use the wegfinder app throughout Austria for public transport (ÖBB, WESTbahn, regional transport associations...) and sharing services. You can plan routes, buy tickets and rent vehicles. The range of sharing services (e-scooters, car sharing, bike sharing) is particularly diverse in the provincial capitals. Under “Nearby” fyou will find a map with which you can discover all public transport and sharing services in your surroundings. Are you looking for the best way to get from A to B? Then start a route search under “Find & Buy”.
How does the payment of public transport tickets and sharing services work?
Payment works with credit or debit card directly via the app. Tip: Nowadays, almost every classic ATM card is a debit card. You can store your credit or debit card in your profile under “Payment Methods”. If you start a booking without having previously saved your credit card details, we will inform you during the booking process that a credit card is required. You will then have the option to add your credit or debit card as well.
Do I need to install app updates?
We are constantly improving our app. We recommend that you install updates regularly, respectively check that you have the latest app version installed so that you can benefit from all of our improvements and new features.
I found a bug. How can I report it?
We appreciate all hints and suggestions for improvement. Please contact us via e-mail: help@wegfinder.at and give us a detailed description of the error, preferably with additional screenshots. We will then work with our developers on a solution.
What happens to my personal data?
Data protection is of great concern to us. We use data of our users only to the extent necessary for legitimate and justified purposes. Details about our privacy policy can be found here (German only) here.

Public Transport 🚌🚊

How do I book public transport tickets?
Search for a route either under “Find & Buy” or via “Nearby”. Select the appropriate route result and click on “Tickets” to make the booking.
Can I buy a ticket for my bike/dog?
It is possible to buy a ticket for your bike/dog. Search for a route and select one. Now click on “Tickets” and then on the person icon (on the top right of the screen), here you can add a ticket for your bike/dog. Please note that bike tickets can only be purchased depending on availability. Trains, for example, have a limited number of bicycle parking spaces and if these are already all occupied, then unfortunately we can no longer sell you a ticket.
Where can I find my ticket?
Your purchased tickets will be sent to you by e-mail to the e-mail address you provided, and you can also access them directly in the app in your profile under "Tickets & Trips". To do this, you need a program on your smartphone to open PDFs. Usually one is pre-installed, but you can also download one from the app store (e.g. Adobe).
Does the ticket need to be printed?
For your trip in Austria, your ticket is valid digitally and can simply be presented on your smartphone. If your trip takes you outside of Austria, please print out your ticket additionally and take it with you.
Can I cancel my ticket/change date or name?
Unfortunately it is not possible to exchange or cancel tickets purchased through wegfinder, as we ourselves also have no possibility of cancellation or credit. You will also be informed about this during the booking process. You can still directly contact the customer service of the respective mobility partner and explain your situation, maybe they can help.
Where can I store my annual pass or other discounts?
In the profile under “Discounts” you can store a variety of discounts.

E-Scooters 🛴 and Bikes 🚲

How do I rent e-scooters and bikes?
You can rent e-scooters and bikes by scanning the corresponding QR code of the vehicles with the wegfinder app. Under “Find & Buy” you can do this directly by clicking on the button “Ride E-Scooter & Bike”.

You can find vehicles in your surroundings under the “Nearby”. WSelect the desired vehicle on the map by clicking on the icon. Then start the rental by clicking on the button “Scan & Ride”.

What can you do if scanning the QR code does not work?
E-scooters and bikes can be locked for maintenance, but this should be indicated by a specific message during the scan. If the camera scan does not work, you also have the option to enter the number code manually.
How do I use the e-scooters and bikes? Is there anything I need to pay attention to?
Before your first ride, we will automatically show you a short tutorial within the app that gives you all the important info about your ride. You can watch the tutorials again at any time: Simply scan the QR code of the desired vehicle and then click on “How it works”.
How can I end the ride?
Make sure you are in an approved parking zone, open the wegfinder app and click "End Rent".
Where can I park e-scooters and bikes? How do I find the appropriate parking zones?
Before you start your rental, you can view all the parking zones on the map under “Nearby”. Select the desired vehicle on the map by clicking on the icon, then click on the "polygon" icon in the upper right corner of the screen.
I could not end my scooter/bike ride. It was charged too much on my credit card.
Please send us from the e-mail address you booked with a description of the incident (When and where did the rental take place? What problem occurred?) to help@wegfinder.at. We will have a look at your booking and contact you as soon as possible.
Will I receive an invoice?
Yes, you can view the invoices for your e-scooter rides (TIER, KIWIride) at the end of the day in your profile under “Tickets & Trips”. Invoices from the provider GREEN4RENT can be viewed in your profile on the day following your booking, and nextbike invoices are sent to you by e-mail once a month.
Why am I charged 10€ at the beginning of a ride?
This is not a debit, but a reservation. We reserve an amount on the card at the start of the rental, which varies depending on the partner (currently 10€ for e-scooter). When we receive the invoice for the rental the actual amount will be charged. If the invoice amount is higher, a subsequent booking will be made on the same payment method, if the actual amount is lower, then the difference will be released.

Profile Settings 📲

What payment methods are accepted?
Tickets and rides with sharing services, such as e-scooters, cars and bikes, can currently be paid with a credit or debit card via the app. Tip: Nowadays, almost every classic ATM card is a debit card. We know that several users would like to see more payment alternatives, which is why we are already talking about expanding to other payment methods (such as Apple Pay). However, since this is a very sensitive topic, an implementation is not so easy, we can unfortunately not give you an exact time frame.
Why do I need a wegfinder account?
In principle, you can also use wegfinder without an account. However, if you use different devices, we recommend that you create a wegfinder account so that you have all your tickets and journey details with you - regardless of which device you are using. As soon as you log in to your account, your data (trips, tickets, favorite places, etc.) will be synchronized.
How can I change my e-mail address?
To change your email address, click on "Account" in your profile and then on "Personal Data". DThere you can change it by clicking on "E-Mail Address".
How do I reset my password?
You can reset your password directly in the app (Profile - Account - Login - Forgot password?) or just click here.

Contacts 💬

For general concerns or billing questions, please contact us directly with a message message and wait for our response.

In urgent cases, such as problems with starting or ending your ride, you can also contact the mobility provider directly by phone:


City Airport Train (CAT)
Telephone number: +43125250
ÖBB & Public Transport Associations
Telephone number: +4351717
ÖBB 360° Mobility hotline for Bad Ischl, Korneuburg, Leoben, Waidhofen/Ybbs
Telephone number: +43517172100
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